tag:status.forge.ai,2005:/history Forge.AI Status - Incident history 2021-08-18T18:22:00.000+00:00 Forge.AI tag:status.forge.ai,2005:Incident/ckshvz7gl3658757smzra5xxd45 2021-08-18T18:22:00.000+00:00 2021-08-18T21:24:47.459+00:00 Data refreshing processes are delayed Type: Incident

Duration: 7 days, 14 hours and 48 minutes

Affected Components: Factset, DJN, Naviga, SEC, Articles

Aug 18, 21:24:47 GMT+0
Resolved - Data refreshing processes are up-to-date..

Aug 18, 18:22:00 GMT+0
Identified - Snowflake is experiencing capacity issues with computing warehouses which impacted our data loading processes. .

]]> tag:status.forge.ai,2005:Incident/ckqjwem7x426000aboc4xqn59jd 2021-06-30T19:47:43.762+00:00 2021-06-30T20:09:25.788+00:00 service is unavailable Type: Incident

Duration: 22 minutes

Affected Components: Factset, DJN, Naviga, SEC, Articles

Jun 30, 20:09:25 GMT+0
Resolved - Our database vendor addressed the issue, and the authentication is working again..

Jun 30, 19:47:43 GMT+0
Identified - We're collaborating with our database vendor regards an incident that caused the system to be not unable to authenticate with users. They had been identified the problem and are still working on it. .

]]> tag:status.forge.ai,2005:Incident/ckmkwv3l418309002ohism4xx33 2021-03-22T18:08:39.689+00:00 2021-03-22T18:31:19.878+00:00 database maintenance Type: Incident

Duration: 22 hours and 41 minutes

Affected Components: Naviga, Articles

Mar 22, 18:31:19 GMT+0
Resolved - Tasks completed and all delayed jobs were caught up to date..

Mar 22, 18:08:39 GMT+0
Investigating - We are currently running maintenance which impacted databases are paused, starting from 1:45 pm EST, we will update the status upon its completeness. .

]]> tag:status.forge.ai,2005:Incident/ckm6f14ka619278wplnk4qf4szi 2021-03-12T04:00:00.000+00:00 2021-03-12T16:05:00.000+00:00 No new documents are loaded Type: Incident

Duration: 4 days and 14 hours

Affected Components: Articles

Mar 12, 16:05:00 GMT+0
Resolved - The catchup job finished and all documents have been loaded..

Mar 12, 15:12:56 GMT+0
Monitoring - The catchup job is currently running and is expected to complete before 11am (EST)..

Mar 12, 14:45:00 GMT+0
Identified - It appears that the 3am (UTC) loader job "got stuck" and was still running as of this morning. We've manually killed it so normal operations can resume. The catchup job is currently running. Our monitoring catches jobs that fail, including jobs that fail because of a timeout. We are continuing to investigate the exact circumstances that lead to a job remaining in a running state without timing out..

Mar 12, 14:15:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.forge.ai,2005:Incident/ckjvlo433nuev0751x6526jrn 2021-01-07T23:50:00.000+00:00 2021-01-10T16:00:00.000+00:00 Entities not resolved Type: Incident

Duration: 9 days and 10 hours

Affected Components: Articles, DJN, Naviga, SEC

Jan 10, 16:00:00 GMT+0
Resolved - All affected Naviga documents have been reprocessed. .

Jan 9, 04:00:00 GMT+0
Monitoring - All DJN and SEC documents have been reprocessed..

Jan 8, 17:42:00 GMT+0
Monitoring - All affected Articles documents have been reprocessed..

Jan 8, 01:00:00 GMT+0
Monitoring - We deployed a fix to production and currently monitoring the result..

Jan 8, 00:25:00 GMT+0
Identified - A regression issue caused entities to not resolve. We are deploying a fix for this incident..

Jan 7, 23:50:00 GMT+0
Investigating - We are currently investigating this incident..

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